Trader2Trader Support and Safety

Draft — pending solicitor review. The current contact route below is the existing human-verification mailbox. The final solicitor-reviewed version must confirm the permanent public support, abuse and privacy contacts.

Current support, safety and account-request route: verification@worthautomotivetechnologies.uk

Trader2Trader supports verified dealer marketplace users and connected DriveWorth Retail users. For help with account access, dealer verification, vehicle adverts, messages, Trade offers, alerts or Part Exchange enquiries, email the current route above from the account email address where possible. Include the relevant account email and a concise description of the issue. Do not send passwords or sensitive identity documents by ordinary email unless Trader2Trader provides a secure method.

Report a listing, user, message, abusive or illegal content

Use the in-app Report control for a concerning message and, where appropriate, Block the participant. To report an advert, user, message, abusive content, suspected fraud or illegal content outside the app, email the current route above with the subject Trader2Trader safety report. Include the account email, relevant vehicle/listing or conversation context, and a concise explanation. Do not include unnecessary personal or sensitive information.

Reports are recorded and reviewed through an internal process. Trader2Trader may take proportionate action, including reviewing content, restricting access, preserving relevant audit information or escalating an issue where appropriate. This process is not an emergency service. If there is an immediate risk of harm, fraud or crime, contact the relevant emergency service, bank, police or regulatory authority.

For privacy and account-deletion requests, use the in-app controls where available or follow the public Account Deletion route.